1. INTRODUCTION

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Neuro-Behavioral Clinical Research (“NBCR,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, contact forms, appointment requests, study enrollment forms, phone calls, text messages, and related services.

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NBCR operates as a clinical research organization offering clinical trials, mental health assessments, memory screenings, and related services.

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By using our website or submitting information to NBCR, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

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We may collect personal information when you interact with us, including when you request an appointment, call us, submit a Contact Us form, complete a study enrollment or screening form, request information about a clinical trial, opt in to receive text messages, or otherwise communicate with NBCR.

Personal Information

 

• We may collect:

• Name

• Email address

• Phone number

• Mailing address, if provided

• Preferred contact method, such as phone, email, or text

• Appointment or study inquiry details

• Any information submitted through contact forms, appointment requests, or study enrollment forms

Health-Related Information

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If you inquire about or apply for a clinical study, assessment, screening, or related service, you may voluntarily provide limited health-related information. This information may be used to help determine study eligibility, respond to your request, schedule follow-ups, or connect you with appropriate NBCR staff.

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SMS/Text Messaging Information

 

If you opt in to receive SMS/text messages from NBCR, we may collect your mobile phone number, SMS opt-in status, message history, and related communication preferences.

Automatically Collected Information

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• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website or source

• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

 

NBCR may use collected information to:

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• Respond to inquiries and requests

• Schedule appointments, screenings, assessments, or follow-ups

• Determine potential eligibility for clinical research studies

• Communicate with you by phone, email, or text message based on your preferences

• Provide information about current or upcoming studies

• Improve website functionality and user experience

• Maintain internal records

• Support website analytics and performance monitoring

• Comply with legal, regulatory, clinical research, and administrative obligations

• Protect the rights, safety, and property of NBCR, our staff, study participants, and others

4. COMMUNICATION CONSENT

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By submitting your information to NBCR, you consent to be contacted by NBCR using the contact information you provide, including by:

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• Phone

• Email

• Text message, if you opt in or otherwise provide consent

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You may opt out of communications at any time by contacting NBCR directly. For SMS/text messaging, you may also opt out by replying STOP to any message you receive from us.

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5. SMS TERMS AND CONDITIONS

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Company Name

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Neuro-Behavioral Clinical Research

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Description of SMS Messages

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By opting in to receive SMS/text messages from Neuro-Behavioral Clinical Research, you may receive messages related to:

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• Appointment notifications

• Appointment reminders

• Follow-up communications

• Clinical trial inquiry responses

• Study screening or enrollment reminders

• Current or upcoming study opportunities

• General communication related to services you requested

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Message frequency may vary.

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How to Opt Out

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You can cancel the SMS service at any time. Reply STOP to any text message from us. After you send STOP, we may send you a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from NBCR unless you opt in again.

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How to Get Help

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If you are experiencing issues with the messaging program, you can reply HELP for more assistance. You may also contact us directly at:

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Phone: 330-493-1118
Email: mail@nb-cr.com

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Message and Data Rates

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Message and data rates may apply for messages sent to you from NBCR and messages sent from you to NBCR. If you have questions about your text or data plan, please contact your wireless provider.

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Carrier Disclaimer

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Carriers are not liable for delayed or undelivered messages.

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SMS Privacy

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NBCR does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes. This kind of “do not sell or share SMS opt-in data” statement is commonly required for SMS/10DLC compliance reviews, because apparently even dessert menus are easier than telecom compliance.

6. SHARING OF INFORMATION

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NBCR does not sell your personal information.

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NBCR does not share your contact information, including phone numbers, email addresses, or SMS opt-in information, with third parties or affiliates for their marketing or promotional purposes.

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We may share information only in limited situations, including:

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• With authorized NBCR staff as needed to respond to your request

• With clinical research partners, study sponsors, or authorized study personnel as necessary for study screening, eligibility review, participation, or administration

• With service providers who assist with website hosting, analytics, communications, scheduling, or operational support

• When required by law, regulation, subpoena, court order, legal process, or regulatory requirement

• To protect the rights, safety, or property of NBCR, our staff, study participants, website users, or others

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Service providers are only permitted to use information as needed to provide services to NBCR and are not authorized to use your information for their own marketing purposes.

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7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect
your information.

However, no method of transmission over the internet is 100% secure. By using our
website, you acknowledge this risk.

8. HIPAA & CLINICAL RESEARCH CONSIDERATIONS

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If you become a participant in a clinical trial or research study, your personal and health-related information may be handled in accordance with:

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• Applicable federal and state regulations

• Institutional Review Board requirements

• Study sponsor requirements

• Informed consent documentation

• Clinical research protocols

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This Privacy Policy does not replace formal clinical trial informed consent documents, HIPAA authorizations, or other study-specific agreements.

9. COOKIES AND TRACKING TECHNOLOGIES
 

Our website may use cookies and similar technologies to:

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• Improve website performance

• Understand website traffic

• Analyze how visitors use the site

• Support marketing and communication efforts

• Improve user experience

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You can adjust your browser settings to disable cookies. Some website features may not function properly if cookies are disabled.

10. THIRD-PARTY LINKS

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Our website may contain links to third-party websites. NBCR is not responsible for the content, privacy practices, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. YOUR RIGHTS AND CHOICES

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You may contact NBCR to:

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• Request access to your personal information

• Request corrections or updates

• Request deletion of your information, where applicable

• Opt out of communications

• Ask questions about how your information is collected, used, or shared

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To make a request, please contact us using the information below.

12. CHILDREN’S PRIVACY

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Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate consent.

13. CHANGES TO THIS POLICY

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We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Your continued use of the website after updates are posted means you accept the revised Privacy Policy.

14. CONTACT INFORMATION

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If you have questions about this Privacy Policy, SMS Terms, or how your information is handled, please contact:

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Neuro-Behavioral Clinical Research
5080 Aultman Road
North Canton, OH 44720

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Phone: 330-493-1118
Email: mail@nb-cr.com